About Skyline
SKYLINE HISTORY
Founded in 1951 in Elkhart, Indiana, Skyline initially produced the affordable housing units popularly known as house trailers or mobile homes. These units evolved into today's manufactured and modular housing. In 1960, we opened our first travel trailer plant. During its 50-plus years of operation, Skyline has built more than 870,000 homes and 460,000 recreation vehicles (RVs), most of them travel trailers. Its sales over the years total in excess of $15 billion.
SKYLINE ORGANIZATION
Corporate headquarters is in Elkhart, Indiana. It houses marketing services, accounting, information technology, engineering, product development, financial, legal and other corporate functions. Products are built by 21 operating divisions located in 11 states across the country. Of the 21 divisions, 15 produce housing and 6 produce RVs.
SKYLINE FINANCIALS
Skyline has operated in the black every year since it was founded. Its balance sheet is among the soundest in American industry with a strong cash position and no corporate debt. Skyline is publicly owned and its shares are traded on the New York Stock Exchange.
DEDICATION TO PRINCIPLE
Many Skyline home and RV dealers have sold and serviced Skyline products for years. They have learned from experience that our dedication to principle is as strong today as it was when the company was founded 54 years ago. They knew they could trust the Skyline of yesterday and they know they can trust the Skyline of today, tomorrow and the future.
Continuity of trust is a unique advantage in the marketplace. It enables us to stand tall as it creates mutually beneficial relationships with customers, dealers, suppliers and communities. It tells the world that we will always be guided by a simple but profoundly important rule of conduct: Do what is right.
As we obey this rule, as we do what is right, we have every reason to believe that the days ahead will bring new opportunities for achievement. The Skyline tradition of absolute integrity will assure more years of responsible success.
YOU CAN COUNT ON US
At Skyline, we're keeping our commitment to tomorrow.
We're building a different kind of Company. One that looks beyond today. A lean, debt-free Company determined to be nothing less than the best
We've grown from a small garage in Elkhart into a coast-to-coast network of operation divisions. But we've never forgotten our hometown values. We still believe in honesty, integrity, discipline, and hard work.
Our communities, retail dealers, and supplier know they can trust us. So do the hundreds of thousands of Americans who enjoy Skyline-built homes and recreation vehicles.
We're grateful to all the people who've helped write the Skyline story of success. Now we're ready to make the next chapters even better than the first.
PHILOSOPHY
Skyline is committed to producing the best products at the best prices. We have earned a reputation for uncompromising integrity in all of our relationships with communities, retailers, suppliers and with the hundreds of thousands of Americans who live in Skyline-built homes and enjoy Skyline-built RVs.
SERVICES
Skyline provides a full warranty on all of its manufactured homes and recreational vehicles and backs it through a customer-oriented nationwide service program that is considered a model for U.S. manufacturers.
HOUSING PRODUCTS
Skyline builds two types of Manufactured homes which are sold under a number of identifying names. The single-section models emphasize affordability and frequently are sited in specially developed manufactured housing parks. The multi-section models are also very affordable and in appearance they are almost indistinguishable from site-built housing. Many are sited on conventional residential lots.
Skyline Quality
NO NONSENSE WARRANTY
Manufacturing defects reported to Skyline within 15 months after original retail delivery by an authorized dealer will be corrected without charge and within reasonable time.
Misuse, unauthorized repairs or alterations, minor imperfections and dealer or owner improper transportaion or setup are excluded.
This warranty gives you specific legal rights. You may have other rights which vary from state to state.
CONSISTENT QUALITY
Consisten Quality Begins With Care For Detail
Our Manufactured homes are inspected frequently at the assembly plant during each phase of construction. In-plant inspectors as well as independent agencies inspect your home on behalf of federal, state and local governments for code compliance. Evidence of this inspection is normally the application of a federal, state or inspection agency label of approval.
COMMITMEMT OF EXCELLENCE
At both the divisional and corporate levels, we continue to stress the importance of increasing our knowledge of the preferences of Skyline homes customers and prospective customers.
Our Commitment of Excellence program is designed to help us determine if we are meeting the quality expectations of our maufactured housing customers by asking them to evaluate every aspect of there buying experience. We want to know how well they are satisfied with their new Skyline home and if they are pleased with the professionalism, service and follow-up of the retail home dealer from whom the product was purchased. If they had to do it all over again, would they choose a Skyline home? Would they do business with the same manufactured home dealer? Would they recommend Skyline or the dealer to a relative or friend?
The responses of Skyline home customers are translated into a Customer Satisfaction Index (CSI) which is a uniform measurement of the quality of the entire buying experience from the customer's point of view. To date, the results have been extremely useful. We are learning much more about what customers want as well as what they feel they have received. We are developing a detailed understanding of how Skyline and its Manufactured home dealers can continue to strengthen their ability to satisfy customers in today's competitive, quality-oriented market. This effort has resulted in improved customer satisfaction, which is Skyline's goal.
